Company Policies


IMS S.R.L. recognizes the importance of data protection and undertakes to treat them in compliance with the General Data Protection Regulation (GDPR) EU 679/2016 and applicable regulations for the protection of personal data in all countries where IMS S.R.L. works.

This Policy Privacy describes the general practices adopted by IMS S.R.L. concerning privacy, which applies to the personal information we collect, use and share with our customers, business partners, suppliers and other organizations with which IMS S.R.L. has or plans to have a business relationship.

This Privacy Policy is linked to the IMS S.R.L. online Privacy Policy, which provides additional information regarding online procedures, including recruitment. IMS S.R.L. can provide additional or more specific information about the collection or use of data collected on the site.

1. Purposes and treatment method of data collection
IMS S.R.L. collects the personal information of a data subject for different purposes, including:

a. Access and use of websites or other online services
When the user access on the IMS S.R.L. website or using an online service, IMS S.R.L. records the information necessary to allow the user or interested person to access, operate on the website and to ensure that IMS S.R.L. is in compliance with legal and security requirements regarding operations on the site, especially in according with the GDPR, such as password, IP address and browser settings.

We also collect information about activities after the access on the website, in order to personalize the user’s or interested user’s experience, such as registering preferences and settings, and to collect statistical information that allows us to further improve and develop our websites and services.

b. How we respond to your request for information
When the user contact us (online or offline) requiring information for a service or to have support, we collect the necessary information to fulfill his request, to grant him the access to the product or service, to provide support and to contact him.

For example, we collect name and contact information, details about the request and the existing agreements as well as the fulfillment, provision and invoicing of the order. We can also include information from customer satisfaction surveys. IMS S.R.L. keeps all this information for administrative purposes, for the defense of its rights and within the existing relationship with the user or interested party.

When the user provides the name and contact information for registration to a specific request, such registration could be used to identify the person in question when he/she accesses our websites. The order of most services and products requires registration of an IMS S.R.L. ID. Registration can also allow customization and control of privacy settings.

IMS S.R.L. collects information about the user employment of IMS S.R.L. services, enabling all various functions of the product, improving user experience, customizing the interactions, informing customers about the general use of the services, offering support as well as improving and developing IMS S.R.L. products and services.

For details about the technologies used by IMS S.R.L., on the personal information we collect, as well as how to check or block traceability or to delete cookies, please contact us at the following address

2. How we contact our customers’ employees, potential customers, partners and suppliers
In the context of relationships with customers or potential customers, partners and suppliers, they also provide us with business contact information (such as name, business contact details, employees title, contractors, consultants and authorized users) for purposes like: contract management, fulfilment, provision of products and services, provision of support, billing and management of services or relationships.

a. Marketing
Most of the information we collect about the user or interested person comes from direct interactions with them. When registering for an event, IMS S.r.l. can collect information (online or offline) in relation to the organization of the event and during the event itself, such as participation at sessions and survey results.

IMS S.r.l. combines the personal information collected to develop aggregate analysis and business intelligence for the realization of business activities and for marketing purposes. The user or interested person can choose to receive the information by email, telephone or mail about our products and services or to register for subscriptions (paper and online).

While browsing our websites or using our services, we can offer personalized information. It will always be possible to decide not to receive personalized communications by sending an email to

Where we claim to use personal information in the context of a request, order, transaction or agreement (or in preparation of such activities), or to provide the required services (such as a website), we do so because it is necessary in relation to the performance of the agreement between IMS S.r.l. and the user or interested person.

Where we claim to use personal information for marketing purposes, for the improvement or development of our products or services, for security and protection reasons or for regulatory requirements outside the scope of the agreement or request, we do so on the basis of our legitimate interests or those of a third party always with the informed consent of the user or interested data subject.

The collection and use of personal data even if in accordance with the EU regulation on privacy can have consequences for the fundamental rights of the data subject or user or interested, for this reason the present informative undertakes to offer the user all the modalities of cancellation of personal data in the clearest and most explicit way possible.

3. The sharing of personal information
As a global company that offers a wide range of products and services, with business processes, management structures and technical systems at international level, IMS S.R.L. undertakes to protect personal data on a global level, together with standards and procedures, for the protection of personal information.

As a global company, we may share information about you with third parties operating worldwide and transfer them to other countries where we carry out business activities in full compliance with this Privacy policy, with the Consent of interested data subjects and with objective and concrete purposes clearly expressed to the interested data subject.

Among the third-party companies with which IMS S.R.L. entertains business relations, we only grant access to personal information based on needs, exclusively for the purposes for which such access is granted. In some cases, IMS S.R.L. uses suppliers located in various countries to collect, use, analyze and process personal information on its behalf, in which case it will be imperatively required the consent to the interested data subject, for the specific purpose of the transfer of personal information to third parties.

Where possible, IMS S.R.L. also shares personal information with selected partners to be able to offer the user or the company for which the user works, the products or services or to fulfill the requests of the user, with the explicit consent of the user. When selecting suppliers and partners, we take into account the data management processes used and the utmost respect for the protection of personal data of the data subject.

If IMS S.R.L. decides to sell, buy, merge or reorganize with other companies, these transactions may involve the disclosure of personal information to buyers or potential buyers; it is also possible that sellers receive this information.

The practice of IMS S.R.L. provides the request for appropriate protection of personal information in this type of transaction.
In some cases, personal information may be disclosed to government agencies, in accordance with court procedures, court orders or legal proceedings.

IMS S.R.L. may also share personal information to protect the rights or properties of IMS S.R.L., its business partners, suppliers or customers, and third parties, if IMS S.R.L. believes that these rights or properties can be affected.

4. International transfers
The international dimension of IMS S.R.L. implies a considerable number of transfers of personal information with third-party companies located in countries where IMS S.R.L. carries out business activities. Some countries have applied restrictions to transfers of personal information, for which IMS S.R.L. consequently implemented various measures including:
If necessary, IMS S.R.L. implements the Standard Contractual Clauses approved by the European Commission, or similar contractual clauses in other jurisdictions. Transfers to suppliers or third parties are included taking into consideration every aspect of the GDPR in order to protect the processing of personal data with maximum respect. You can request more information contacting our privacy team on

5. Accuracy and security of information
IMS S.R.L. intends to protect personal informations and maintain their accuracy. IMS S.R.L. implements technical, administrative and physical security measures to protect personal information from unauthorized access, use and disclosure in according to the GDPR.

6. Data retention
IMS S.R.L. it will not hold personal information any more than it is necessary to fulfil the purposes for which such information has been processed, including the security of our processing procedure in accordance with regulatory and legal obligations (eg control, accounting and terms of legal retention), the management of disputes and for the determination, practice or defence of legal rights in those countries in which we carry out business activities.

Since all circumstances may greatly vary depending on the context and services, we will provide a specific notice if deemed necessary in order to provide more detailed information regarding the applicable retention terms.

7. Place of treatment
The data will be processed by the data controller at its headquarters: Via San Francesco 47 / v, 20090 – Opera (MI) with logic strictly related to the purposes for which the data are collected and, however, in order to ensure the security and confidentiality.

8. How to contact us
For GDPR purposes, the Data Controller of personal information is IMS S.R.L. who has appointed a specific Data Processor and a Data Protection Officer.
The interested party can contact the company IMS S.R.L. for more information at the following address:

9. Obligations Duties of Controller
IMS S.R.L. is responsible for informing the user or interested parties and the Guarantor for Personal Data Protection in case of violation of data pursuant to art. 33 within seventy-two (72) hours, in order to describe the nature of the violation of personal data and communicate the name and contact details of the data protection officer. IMS S.R.L. as data controller has established the following procedures for the correct processing of personal data in order to adequately comply with the obligations under the legislation:
a. employ appropriate technical and organizational measures to guarantee, from the design phase, the protection of the rights of the interested party (privacy by design);
b. ensure that all persons involved in the processing do not unlawfully process the personal data of an interested party;
c. designation of a controller and a data protection officer who will be responsible for implementing the appropriate technical and organizational measures to ensure a level of security appropriate to the risk;
d. The owner and the manager are required to keep a record of the processing.

10. Rights of the interested data subject
As set out in Article 13.2 of the GDPR. The interested party has the following rights, which he/she can exercise after proof of his / her identity, to the holder of the data processing:

a. Right of access (Article 15 GDPR)
The interested party has the right to request a copy of his personal information at any time. Where there is a clear reason, and if the GDPR allows it, we can reject the request or part of it. If we reject the request or any element of it, we will provide the interested party with our reasons.

b. Right of rectification (Article 16 GDPR)
If the personal informations we hold about the subject are not accurate, expired or incomplete, the data subject has the right to correct, update or complete the data. You can let us know by contacting us at the following address:

c. Right to cancel (Article 17 GDPR)
In certain circumstances, the data subject has the right to request the cancellation of the personal information held by IMS S.R.L., for example if the informations are no longer necessary for the purposes for which they were collected or processed or the processing of the information is not based on the consent of the user or interested party and there are no other legal reasons on which we can process the information.

d. Right to oppose or restrict processing (Article 18 GDPR)
Under certain circumstances, you have the right to object to the processing of your personal information by contacting us at the following address

For example, if IMS S.R.L. processes information on the basis of IMS S.R.L legitimate personal interests and there are no legitimate reasons for the processing that prevail over the rights and interests.

The data subject also has the right to object to the use of his personal information for direct marketing purposes. The data subject may also have the right to limit the use of his personal information.

e. Data portability right (Article 20 GDPR)
In some cases, you have the right to receive all personal information held about yourself in a structured, commonly used and readable format by a device.
The interested party has the right to request the transmission of such information from IMS S.R.L. directly to a third-party organization.
The above right exists only in compliance with the personal information that the person has provided us previously, and is processed by us using automated means.
You can exercise any of the above rights by contacting us using one of the methods in the contact section below:


You can withdraw your consent at any time by submitting a complaint directly to the Guarantor for the Protection of Personal Data by:
– A / R registered mail addressed to the Guarantor of Personal Data Protection, Piazza di Monte Citorio, 121 00186 Rome;
– e-mail to:, or;
– fax to the number: 06 / 69677.3785.


You can withdraw your consent at any time by lodging a compliant directly with the EDPS at the following address:
Postal address: Rue Wiertz 60, B-1047 Brussels
Office address: Rue Montoyer 30, B-1000 Brussels
Telephone: +32 2 283 19 00

Most of the above rights are subject to limitations and exceptions. We will provide all the reasons if we will not be able to satisfy any request for the exercise of your rights.

Extended information on the use of cookies
To make our services as efficient and easy to use as possible, this website uses cookies. The cookie is a small text file that is registered by the browser and allows to store data on web pages and browser sessions. By visiting and browsing this site, a minimum amount of information is entered into the user’s device.

These cookies are saved in the User’s Web browser directory. As defined in the provision of the Guarantor, two macro-categories of cookies have been identified: “technical” cookies and “profiling” cookies. (For more information read the document on the website of the Guarantor).

Type of cookies used by this site

Technical cookies
Technical browsing or session cookies are used to ensure normal use of the website, to be able to purchase and authenticate to access the restricted areas of the site as well as to monitor the correct operation.
Functionality cookies improve the user’s service as they allow navigation according to a series of selected criteria (for example, the language, the products selected for purchase).
Analytics cookies used directly by the owner of this site to collect information, in aggregate form, on the number of users and how they visit the site.

For the installation of these cookies, the prior consent of users is not required, while the obligation to provide information pursuant to art. 13 of the Code, that the site manager, if he uses only such devices, will be able to provide in the manner he deems most suitable.

Third-party technical cookies used on this site

Third-party tracking cookies
This type of third-party cookies are used to collect aggregate data in order to improve the user experience and site functionality.
Examples of data that will be collected are: information on the use of the website by visitors, the keywords used to reach the site, the websites visited and the origins of the traffic from which visitors come for marketing campaigns. The owner can use this information to compile reports and improve the site.

Services used
Google Analytics – (Opt Out Browser add-on for deactivating Google Analytics)

As per legislation, if the user has given his consent by selecting “accept” in the short notice shown in the banner at the time of entry into the site, the user will accept the use of cookies for analytical purposes (Technical cookies for the proper functioning of the site are accepted a priori).

All this information collected by cookies are anonymous, each browsing session is anonymized making impossible to identify the browser. The aggregate data and other personal information (for example the complete IP address) are not stored in any way. Cookies of this type are sent from the site itself or from third-party domains.
– The collected data will be kept in the archives for no more than 38 months, after this period the same Google Analytics will delete all data.
– The data collected by Analytics will not be intertwined by Google with those of its other platforms, so it will not be possible to trace the identity of the user
– In any case, the user can block previously accepted Google Analytics functions by installing a tool in his browser that allows the opt-out: Click

Cookies for the integration of third-party functionality
Cookies of this type are used to integrate third-party functionality on the site (for example, comment forms or social network icons that allow visitors to share the content of the site). Cookies in this category can be sent from the domains of partner sites or that still offer the features on the site.

For third-party technical cookies, the consent may be expressed by the user, in accordance with current legislation, through specific browser configurations and computer programs or devices to prevent the installation of third-party cookies.
The user can view the information provided by third parties at the links below.

The owner of this site reminds you that you can change your cookie preferences at any time. It is also possible to disable cookies from the browser at any time. Please note that this operation may prevent the user from using certain parts of the site.

Services used
Linkedin Button (Privacy policy)
Button Like Facebook (Privacy Policy)
Youtube button (Privacy policy)

Third-party websites
On this site there are links to other websites. These sites have their own privacy policy which may be different from that adopted by the owner of this site. The owner is not responsible for third-party sites.

How to manage cookies through the browser
In many browsers it is possible to set the rules to manage cookies site by site, an option that offers a more targeted control of one’s own privacy. It is possible to disable cookies from all sites, except those deemed reliable.

All browsers in the Tools menu contain the Clear browsing data option. Use this option to delete cookies and other site and plug-in data, including data stored on your device from Adobe Flash Player (commonly known as Flash cookies). For detailed instructions, refer to the instructions of the browser used. Below are the instructions for the most used browsers:
Internet Explorer
Safari and iOS

Another feature found in the latest browsers (e.g. Internet Explorer, Chrome, Firefox, Safari) is the incognito mode. You can browse in unknown mode to prevent visits to websites or downloads from being recorded in various histories. With the incognito mode, all cookies created are deleted after closing all the incognito windows.


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